<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Facing an issue uploading an image?</h1>If your image upload is failing or not completing, try the following:Check the file size. Very large image files can fail to upload or time out. If your image is over a few MB, compress it or reduce the resolution before uploading.Check the file type. Supported formats are JPG, PNG, GIF, and WEBP. Other file types (BMP, TIFF, HEIC, PDF) are not accepted. Convert your image to a supported format first.Try a smaller image. Very high-resolution images (for example, from a DSLR camera) can cause timeouts. Resize to under 4000x4000 pixels before uploading.Check your connection. Uploads require a stable internet connection. Switch to Wi-Fi or a stronger signal if on mobile.Refresh and retry. If the upload spinner hangs without completing, refresh the page and try uploading again.Try a different browser. Chrome and Firefox have the most reliable upload support.If uploads continue to fail after trying the above, contact support via the chat widget with details about the file type and size.

How to fix image upload issue for group ecard

# Facing an issue uploading an image?

If your image upload is failing or not completing, try the following:

****Check the file size.****Very large image files can fail to upload or time out. If your image is over a few MB, compress it or reduce the resolution before uploading.

****Check the file type.****Supported formats are JPG, PNG, GIF, and WEBP. Other file types (BMP, TIFF, HEIC, PDF) are not accepted. Convert your image to a supported format first.

****Try a smaller image.****Very high-resolution images (for example, from a DSLR camera) can cause timeouts. Resize to under 4000x4000 pixels before uploading.

****Check your connection.****Uploads require a stable internet connection. Switch to Wi-Fi or a stronger signal if on mobile.

****Refresh and retry.****If the upload spinner hangs without completing, refresh the page and try uploading again.

****Try a different browser.****Chrome and Firefox have the most reliable upload support.

If uploads continue to fail after trying the above, contact support via the chat widget with details about the file type and size.

Please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Ensure the image format is png, jpg, gif or webp</li><li value="2" class="PlaygroundEditorTheme__listItem">Ensure the size is less than 5Mb (you can use online image compression services if needed)</li></ul>If the image meets these requirements but you are still not able to upload it, <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Try refreshing the browser.</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

Facing an issue uploading an image to the group ecard?

Quick fixes if something doesn't work as expected

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