When you place a message close to another, the editor shows an overlap warning. You can still save it where it is — but here's how to reposition messages if they're causing a problem.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Moving your own message</h2>Open the card editor and click your message to select it. Drag it to a clear area away from the other message.[ IMAGE: Card editor with a message selected showing drag handles, positioned next to another message ]If your message is completely covered by another element and you can't click it, ask the card creator to move the overlapping element — creators can select and move any message on the card.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Moving someone else's message (creators only)</h2>If you created the card, you can select and move any message, not just your own. Open the editor, click the overlapping message to select it, and drag it to a free area.[ IMAGE: Creator dragging another signer's message to reposition it ]<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Still stuck?</h2>Contact our support team via the chat widget on any GreetPool page or email <a href="mailto:support@greetpool.com" class="PlaygroundEditorTheme__link">support@greetpool.com</a> and we'll adjust the layout for you.

How to handle email notification issues for group ecard

When you place a message close to another, the editor shows an overlap warning. You can still save it where it is — but here's how to reposition messages if they're causing a problem.

## Moving your own message

Open the card editor and click your message to select it. Drag it to a clear area away from the other message.

**\[ IMAGE: Card editor with a message selected showing drag handles, positioned next to another message \]**

If your message is completely covered by another element and you can't click it, ask the card creator to move the overlapping element — creators can select and move any message on the card.

## Moving someone else's message (creators only)

If you created the card, you can select and move any message, not just your own. Open the editor, click the overlapping message to select it, and drag it to a free area.

**\[ IMAGE: Creator dragging another signer's message to reposition it \]**

## Still stuck?

Contact our support team via the chat widget on any GreetPool page or email[****support@greetpool.com****](mailto:support@greetpool.com)and we'll adjust the layout for you.

There are a few ways to handle overwritten or overlapping messages. Firstly, at the time of saving the message, we show a warning to the user in case their message is overlapping with another person's message.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_25_2024_7-26-47-pm.1712123900927.png?alt=media" alt="Message Overlap Check" width="inherit" height="inherit"> However, after this initial warning, we let the human judgement prevail and if someone does want to write something that is overlapping on another message, we allow them to save it. <h2 class="PlaygroundEditorTheme__h2" dir="ltr" style="text-align: left;">Fixing an overwritten or overlapped message written by you</h2>Simply reopen the card signing link, click on the pencil icon next to your message to activate it, drag and move the message to another position or page. If you don't see a pencil icon, or are unable to click on it, that means the other message is covering the clickable area of your text and blocking access. Reach out to GreetPool support or the card creator in this case, and we will fix the layering for your. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Fixing an overwritten or overlapped message written by someone else</h2>You can only fix others' message if you are the card creator. To fix overlapped messages, simply follow the process to <a href="https://help.greetpool.com/articles/how-can-i-edit-my-message-c12370-2882e" rel="noreferrer" class="PlaygroundEditorTheme__link">edit the group ecard</a>.

How to fix overlapping or overwritten messages ?

There are a few ways to handle overwritten or overlapping messages. Firstly, at the time of saving the message, we show a warning to the user in case their message is overlapping with another person's message.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_25_2024_7-26-47-pm.1712123900927.png?alt=media" alt="Message Overlap Check" width="inherit" height="inherit"> However, after this initial warning, we let the human judgement prevail and if someone does want to write something that is overlapping on another message, we allow them to save it. <h2 class="PlaygroundEditorTheme__h2" dir="ltr" style="text-align: left;">Fixing an overwritten or overlapped message written by you</h2>Simply reopen the card signing link, click on the pencil icon next to your message to activate it, drag and move the message to another position or page. If you don't see a pencil icon, or are unable to click on it, that means the other message is covering the clickable area of your text and blocking access. Reach out to GreetPool support or the card creator in this case, and we will fix the layering for your. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Fixing an overwritten or overlapped message written by someone else</h2>You can only fix others' message if you are the card creator. To fix overlapped messages, simply follow the process to <a href="https://help.greetpool.com/articles/how-can-i-edit-my-message-c12370-2882e" rel="noreferrer" class="PlaygroundEditorTheme__link">edit the group ecard</a>.

How to fix overlapping or overwritten messages

Guides on editing your messages or order details

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