How money works on GreetPool gift cards, for organizers and for anyone chipping in. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">What the recipient receives</h2>The recipient receives the full gift amount. The processing fee is added on top of what you pay, so it never comes out of the gift itself. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">The processing fee</h2>A processing fee is added to each payment toward a gift, whether that is the organizer's starting amount or a signer's contribution. You always see the fee and your total before you pay, so there are no surprises at the end.The fee covers payment processing and issuing the gift card. <img src="https://files.clickconnector.app/c12370_image.1790061859406.png" alt="image.png" width="inherit" height="inherit"> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Cancelling a gift</h2>Before you pay. While you are still setting up your card, you can remove the gift at no cost. Nothing is charged and your card carries on without a gift.After you pay, before delivery. The gift is locked in once it is paid for. If you need it cancelled, contact us through the chat widget on the site or <a href="https://www.greetpool.com/contact-us" class="PlaygroundEditorTheme__link">get in touch</a>. Because a gift may hold money from several people, cancellations are handled by our team rather than automatically, so that every contributor is looked after properly.After delivery. Once your card has been delivered, the gift is final. It cannot be cancelled, topped up, or refunded, because it is already with the recipient. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Refunds</h2>If a gift is cancelled before it goes out, everyone who contributed gets their money back to the payment method they used. Our team processes these, so it is worth reaching out rather than waiting if you are expecting one.Refunds can take a few days to appear on your statement depending on your bank. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Receipts</h2>Everyone who contributes gets an email receipt, and can download it again later from their receipts. If you are the organizer, your starting amount appears on the receipt for your card order.

How fees, refunds, and cancellations work on GreetPool gift cards.

How money works on GreetPool gift cards, for organizers and for anyone chipping in.

## What the recipient receives

The recipient receives the full gift amount. The processing fee is added on top of what you pay, so it never comes out of the gift itself.

## The processing fee

A processing fee is added to each payment toward a gift, whether that is the organizer's starting amount or a signer's contribution. You always see the fee and your total before you pay, so there are no surprises at the end.

The fee covers payment processing and issuing the gift card.

![image.png](https://files.clickconnector.app/c12370_image.1790061859406.png)

## Cancelling a gift

****Before you pay.****While you are still setting up your card, you can remove the gift at no cost. Nothing is charged and your card carries on without a gift.

****After you pay, before delivery.****The gift is locked in once it is paid for. If you need it cancelled, contact us through the chat widget on the site or[get in touch](https://www.greetpool.com/contact-us). Because a gift may hold money from several people, cancellations are handled by our team rather than automatically, so that every contributor is looked after properly.

****After delivery.****Once your card has been delivered, the gift is final. It cannot be cancelled, topped up, or refunded, because it is already with the recipient.

## Refunds

If a gift is cancelled before it goes out, everyone who contributed gets their money back to the payment method they used. Our team processes these, so it is worth reaching out rather than waiting if you are expecting one.

Refunds can take a few days to appear on your statement depending on your bank.

## Receipts

Everyone who contributes gets an email receipt, and can download it again later from their receipts. If you are the organizer, your starting amount appears on the receipt for your card order.

How money works on GreetPool gift cards, for organizers and for anyone chipping in.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">What the recipient receives</h2>The recipient receives the full gift amount. The processing fee is added on top of what you pay, so it never comes out of the gift itself.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">The processing fee</h2>A processing fee is added to each payment toward a gift, whether that is the organizer's starting amount or a signer's contribution. You always see the fee and your total before you pay, so there are no surprises at the end.The fee covers payment processing and issuing the gift card.[ IMAGE: the payment step showing the contribution and the fee added on top ]<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Cancelling a gift</h2>Before you pay. While you are still setting up your card, you can remove the gift at no cost. Nothing is charged and your card carries on without a gift.After you pay, before delivery. The gift is locked in once it is paid for. If you need it cancelled, contact us through the chat widget on the site or <a href="https://www.greetpool.com/contact-us" class="PlaygroundEditorTheme__link">get in touch</a>. Because a gift may hold money from several people, cancellations are handled by our team rather than automatically, so that every contributor is looked after properly.After delivery. Once your card has been delivered, the gift is final. It cannot be cancelled, topped up, or refunded, because it is already with the recipient.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Refunds</h2>If a gift is cancelled before it goes out, everyone who contributed gets their money back to the payment method they used. Our team processes these, so it is worth reaching out rather than waiting if you are expecting one.Refunds can take a few days to appear on your statement depending on your bank.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Receipts</h2>Everyone who contributes gets an email receipt, and can download it again later from their receipts. If you are the organizer, your starting amount appears on the receipt for your card order.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Still have a question?</h2>For anything about a specific charge or refund, contact us through the chat widget on the site or email <a href="mailto:support@greetpool.com" class="PlaygroundEditorTheme__link">support@greetpool.com</a>. Include the email address you paid with so we can find the payment quickly.

Gift card fees, refunds, and cancellations

Questions related to billing and payments

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