What you were charged when you chipped in on a gift, how to recognise it on your statement, and how to get your receipt again. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">What you were charged</h2>Your charge is made up of two parts:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Your contribution. This goes to the gift in full. The recipient receives every bit of it.</li><li value="2" class="PlaygroundEditorTheme__listItem">A processing fee. Added on top of your contribution, never taken out of it. You saw this and your total before you paid.</li></ol> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Recognising the charge on your statement</h2>Gift contributions appear on your bank or card statement with a GIFT reference followed by the brand, rather than under a card order. If you have chipped in on a gift and are looking at an unfamiliar line on your statement, that is usually the one.Your contribution is charged separately from any card order you have placed, so if you both created a card and chipped in on a gift, expect two separate charges. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Your receipt</h2>You receive an email receipt as soon as your contribution goes through. If you cannot find it, check your spam folder and search for the sender name of the card.If you have a GreetPool account, you can also download your receipt at any time from the receipts area of your dashboard. Contributions appear there as their own line, separate from any cards you have paid for.If you contributed as a guest without an account, your emailed receipt is your copy. Creating an account with the same email address afterwards will let you see it in your dashboard too. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you were charged but your contribution did not appear</h2>Do not pay again. Contact us through the chat widget on the site or email <a href="mailto:support@greetpool.com" class="PlaygroundEditorTheme__link">support@greetpool.com</a> with the email address you paid with and roughly when you paid, and we will trace the payment and put it right. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you want a refund</h2>Contributions cannot be refunded individually once they are in. If the whole gift is cancelled before it goes out, everyone who contributed is refunded to the payment method they used. See the related article for how that works.

What you were charged for a gift contribution, and how to find your receipt.

What you were charged when you chipped in on a gift, how to recognise it on your statement, and how to get your receipt again.

## What you were charged

Your charge is made up of two parts:

1. ****Your contribution.****This goes to the gift in full. The recipient receives every bit of it.
2. ****A processing fee.****Added on top of your contribution, never taken out of it. You saw this and your total before you paid.

## Recognising the charge on your statement

Gift contributions appear on your bank or card statement with a****GIFT****reference followed by the brand, rather than under a card order. If you have chipped in on a gift and are looking at an unfamiliar line on your statement, that is usually the one.

Your contribution is charged separately from any card order you have placed, so if you both created a card and chipped in on a gift, expect two separate charges.

## Your receipt

You receive an email receipt as soon as your contribution goes through. If you cannot find it, check your spam folder and search for the sender name of the card.

If you have a GreetPool account, you can also download your receipt at any time from the receipts area of your dashboard. Contributions appear there as their own line, separate from any cards you have paid for.

If you contributed as a guest without an account, your emailed receipt is your copy. Creating an account with the same email address afterwards will let you see it in your dashboard too.

## If you were charged but your contribution did not appear

Do not pay again. Contact us through the chat widget on the site or email[support@greetpool.com](mailto:support@greetpool.com)with the email address you paid with and roughly when you paid, and we will trace the payment and put it right.

## If you want a refund

Contributions cannot be refunded individually once they are in. If the whole gift is cancelled before it goes out, everyone who contributed is refunded to the payment method they used. See the related article for how that works.

What you were charged when you chipped in on a gift, how to recognise it on your statement, and how to get your receipt again.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">What you were charged</h2>Your charge is made up of two parts:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Your contribution. This goes to the gift in full. The recipient receives every bit of it.</li><li value="2" class="PlaygroundEditorTheme__listItem">A processing fee. Added on top of your contribution, never taken out of it. You saw this and your total before you paid.</li></ol>[ IMAGE: the payment step showing the contribution and the fee that makes up the total ]<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Recognising the charge on your statement</h2>Gift contributions appear on your bank or card statement with a GIFT reference followed by the brand, rather than under a card order. If you have chipped in on a gift and are looking at an unfamiliar line on your statement, that is usually the one.Your contribution is charged separately from any card order you have placed, so if you both created a card and chipped in on a gift, expect two separate charges.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Your receipt</h2>You receive an email receipt as soon as your contribution goes through. If you cannot find it, check your spam folder and search for the sender name of the card.If you have a GreetPool account, you can also download your receipt at any time from the receipts area of your dashboard. Contributions appear there as their own line, separate from any cards you have paid for.If you contributed as a guest without an account, your emailed receipt is your copy. Creating an account with the same email address afterwards will let you see it in your dashboard too.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you were charged but your contribution did not appear</h2>Do not pay again. Contact us through the chat widget on the site or email <a href="mailto:support@greetpool.com" class="PlaygroundEditorTheme__link">support@greetpool.com</a> with the email address you paid with and roughly when you paid, and we will trace the payment and put it right.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you want a refund</h2>Contributions cannot be refunded individually once they are in. If the whole gift is cancelled before it goes out, everyone who contributed is refunded to the payment method they used. See the related article for how that works.

Your gift contribution charge and receipt

Questions related to billing and payments

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