<h1 class="PlaygroundEditorTheme__h1" dir="ltr">How do I know when the recipient has opened the card?</h1>GreetPool notifies you by email the moment your recipient opens their card, and your dashboard updates to show it was viewed. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Email notification</h2>When the recipient opens the card you'll receive an email with the subject line “[Recipient name] has opened their Group Card”. This is sent once. Repeat views don't generate additional notifications.This notification is on by default. To check it’s enabled, open your card settings and make sure Receive card signature, delivery, and open notifications is checked. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Dashboard status</h2>Once the recipient opens the card, the card in your Created section changes status from Delivered to Opened (shown in green). You can filter by Opened to see all viewed cards at once. <img src="https://files.clickconnector.app/c12370_dashboard-created-order-status.1790052727848.jpg" alt="dashboard-created-order-status.jpg" width="inherit" height="inherit"><h2 class="PlaygroundEditorTheme__h2" dir="ltr">View card page</h2>Open the card from your dashboard and you’ll see a confirmation message: “[Recipient name] has received and viewed the card.” <h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you didn’t receive the notification</h2>Check your spam or promotions folder for an email from GreetPool. If the card shows Opened in your dashboard but you didn’t get the email, the notification may have been filtered. You can also confirm the card was viewed by checking the status directly in your dashboard.

# How do I know when the recipient has opened the card?

GreetPool notifies you by email the moment your recipient opens their card, and your dashboard updates to show it was viewed.

## Email notification

When the recipient opens the card you'll receive an email with the subject line “****\[Recipient name\] has opened their Group Card****”. This is sent once. Repeat views don't generate additional notifications.

This notification is on by default. To check it’s enabled, open your card settings and make sure****Receive card signature, delivery, and open notifications****is checked.

## Dashboard status

Once the recipient opens the card, the card in your****Created****section changes status from****Delivered****to****Opened****(shown in green). You can filter by Opened to see all viewed cards at once.

![dashboard-created-order-status.jpg](https://files.clickconnector.app/c12370_dashboard-created-order-status.1790052727848.jpg)

## View card page

Open the card from your dashboard and you’ll see a confirmation message: “****\[Recipient name\] has received and viewed the card.****”

## If you didn’t receive the notification

Check your spam or promotions folder for an email from GreetPool. If the card shows****Opened****in your dashboard but you didn’t get the email, the notification may have been filtered. You can also confirm the card was viewed by checking the status directly in your dashboard.

<h1 class="PlaygroundEditorTheme__h1" dir="ltr">How do I know when the recipient has opened the card?</h1>GreetPool notifies you by email the moment your recipient opens their card, and your dashboard updates to show it was viewed.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Email notification</h2>When the recipient opens the card you'll receive an email with the subject line “[Recipient name] has opened their Group Card”. This is sent once. Repeat views don't generate additional notifications.This notification is on by default. To check it’s enabled, open your card settings and make sure Receive card signature, delivery, and open notifications is checked.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Dashboard status</h2>Once the recipient opens the card, the card in your Created section changes status from Delivered to Opened (shown in green). You can filter by Opened to see all viewed cards at once.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">View card page</h2>Open the card from your dashboard and you’ll see a confirmation message: “[Recipient name] has received and viewed the card.”<h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you didn’t receive the notification</h2>Check your spam or promotions folder for an email from GreetPool. If the card shows Opened in your dashboard but you didn’t get the email, the notification may have been filtered. You can also confirm the card was viewed by checking the status directly in your dashboard.

How do I know when the recipient has opened the card?

Guides on editing your messages or order details

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