Firstly check the guide to <a href="https://help.greetpool.com/articles/how-can-i-edit-my-message-c12370-2882e" rel="noreferrer" class="PlaygroundEditorTheme__link">edit your message</a> on the card. If the card has been delivered but you would like to make changes, see the page about <a href="https://help.greetpool.com/articles/how-to-edit-the-group-ecard-after-it-has-been-delivered-c12370-07e3e" rel="noreferrer" class="PlaygroundEditorTheme__link">editing your group ecard after it has been delivered</a>. If you don't see the pencil icon on your message, or the edit controls are not working as expected, please try the below-mentioned steps. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Make sure you are logged in</li><li value="2" class="PlaygroundEditorTheme__listItem">Refresh the browser window </li><li value="3" class="PlaygroundEditorTheme__listItem">Try incognito window of your browser</li><li value="4" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest version)</li></ul> If the issue persists contact support and we will fix your message.

What to do if you are not able to edit your message on the group ecard

Firstly check the guide to[edit your message](https://help.greetpool.com/articles/how-can-i-edit-my-message-c12370-2882e) on the card. If the card has been delivered but you would like to make changes, see the page about[editing your group ecard after it has been delivered](https://help.greetpool.com/articles/how-to-edit-the-group-ecard-after-it-has-been-delivered-c12370-07e3e).

If you don't see the pencil icon on your message, or the edit controls are not working as expected, please try the below-mentioned steps.

* Make sure you are logged in
* Refresh the browser window
* Try incognito window of your browser
* Try using a different browser (preferably the latest version)

If the issue persists contact support and we will fix your message.

Firstly check the guide to <a href="https://help.greetpool.com/articles/how-can-i-edit-my-message-c12370-2882e" rel="noreferrer" class="PlaygroundEditorTheme__link">edit your message</a> on the card. If the card has been delivered but you would like to make changes, see the page about <a href="https://help.greetpool.com/articles/how-to-edit-the-group-ecard-after-it-has-been-delivered-c12370-07e3e" rel="noreferrer" class="PlaygroundEditorTheme__link">editing your group ecard after it has been delivered</a>. If you don't see the pencil icon on your message, or the edit controls are not working as expected, please try the below-mentioned steps. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Make sure you are logged in</li><li value="2" class="PlaygroundEditorTheme__listItem">Refresh the browser window </li><li value="3" class="PlaygroundEditorTheme__listItem">Try incognito window of your browser</li><li value="4" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest version)</li></ul> If the issue persists contact support and we will fix your message.

I am not able to edit my message?

Guides on editing your messages or order details

Quick fixes if something doesn't work as expected

Was this article helpful?