<h1 class="PlaygroundEditorTheme__h1" dir="ltr">I'm facing payment issues</h1>If your payment is not going through, here are the most common causes and what to try:Check your payment method<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Make sure your card details (number, expiry date, CVC) are entered correctly.</li><li value="2" class="PlaygroundEditorTheme__listItem">Confirm your billing address matches what's on file with your bank.</li><li value="3" class="PlaygroundEditorTheme__listItem">Try a different card or switch to Google Pay/Apple Pay if available.</li></ul>Supported payment methods<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Credit and debit cards (Visa, Mastercard, Amex)</li><li value="2" class="PlaygroundEditorTheme__listItem">Google Pay / Apple Pay (where available on your device and browser)</li><li value="3" class="PlaygroundEditorTheme__listItem">Wallet credits from a previous bundle or active subscription</li></ul>Common error messages<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">"Invalid Payment Method": try a different card or payment method</li><li value="2" class="PlaygroundEditorTheme__listItem">"Please complete all billing address fields": fill in all required fields (Address, City, State, Country, ZIP)</li><li value="3" class="PlaygroundEditorTheme__listItem">"Google Pay is not available on this device": switch to credit/debit card</li><li value="4" class="PlaygroundEditorTheme__listItem">"Insufficient wallet balance": your wallet balance is too low; choose another payment method</li></ul>Still not working?<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Disable browser extensions or ad blockers, which can sometimes block payment forms</li><li value="2" class="PlaygroundEditorTheme__listItem">Try a different browser or device</li><li value="3" class="PlaygroundEditorTheme__listItem">Contact your bank to confirm the transaction is not being blocked on their end</li><li value="4" class="PlaygroundEditorTheme__listItem">Reach out to GreetPool support via the chat widget on the checkout page for further help</li></ul>

What to do if you are facing payment issues for the group ecard

# I'm facing payment issues

If your payment is not going through, here are the most common causes and what to try:

****Check your payment method****

* Make sure your card details (number, expiry date, CVC) are entered correctly.
* Confirm your billing address matches what's on file with your bank.
* Try a different card or switch to Google Pay/Apple Pay if available.

****Supported payment methods****

* Credit and debit cards (Visa, Mastercard, Amex)
* Google Pay / Apple Pay (where available on your device and browser)
* Wallet credits from a previous bundle or active subscription

****Common error messages****

* "Invalid Payment Method": try a different card or payment method
* "Please complete all billing address fields": fill in all required fields (Address, City, State, Country, ZIP)
* "Google Pay is not available on this device": switch to credit/debit card
* "Insufficient wallet balance": your wallet balance is too low; choose another payment method

****Still not working?****

* Disable browser extensions or ad blockers, which can sometimes block payment forms
* Try a different browser or device
* Contact your bank to confirm the transaction is not being blocked on their end
* Reach out to GreetPool support via the chat widget on the checkout page for further help

If you are facing any payment card related issues, please try an alternate method of payment. The supported payment methods are shown on the checkout page. If your card is not supported, or if you get any errors on the checkout page, please reach out to support via the chat widget.We will provide you some alternate method of payment.

I'm facing payment issues

Quick fixes if something doesn't work as expected

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