Once you have claimed your gift and chosen your brand, the gift card itself is issued by our gift card partner, Giftbit. That means some problems are ours to fix and some are theirs, and knowing which is which will get you to an answer faster. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Which problems we can help with</h2>Come to GreetPool if:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">You cannot find the confirmation with your gift card details</li><li value="2" class="PlaygroundEditorTheme__listItem">You are not sure whether your gift was ever claimed</li><li value="3" class="PlaygroundEditorTheme__listItem">You want to know who sent the gift, or how much it was for</li><li value="4" class="PlaygroundEditorTheme__listItem">You never received any gift details at all after claiming</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Which problems Giftbit handles</h2>Once a gift card has been issued to you, the card belongs to Giftbit's system and only they can look it up or reissue it. Go to them if:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Your gift card code is not working at the retailer</li><li value="2" class="PlaygroundEditorTheme__listItem">Your balance looks incorrect</li><li value="3" class="PlaygroundEditorTheme__listItem">You need the card reissued or the details sent again</li></ul>You can reach them through the help or support link on the gift card page you were taken to when you claimed. That page is also where your gift card details live, so it is worth going back to it first. <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Before you contact either of us</h2>Have these ready, whichever way you go:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">The email address the card was sent to</li><li value="2" class="PlaygroundEditorTheme__listItem">The brand you chose</li><li value="3" class="PlaygroundEditorTheme__listItem">Roughly when you claimed it</li><li value="4" class="PlaygroundEditorTheme__listItem">What is going wrong, and the exact wording of any error</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you are not sure who to ask</h2>Ask us. If it turns out to be something only Giftbit can do, we will tell you and point you the right way rather than leaving you guessing.

Who to contact when there is a problem with a gift card you have already claimed.

Once you have claimed your gift and chosen your brand, the gift card itself is issued by our gift card partner, Giftbit. That means some problems are ours to fix and some are theirs, and knowing which is which will get you to an answer faster.

## Which problems we can help with

Come to GreetPool if:

* You cannot find the confirmation with your gift card details
* You are not sure whether your gift was ever claimed
* You want to know who sent the gift, or how much it was for
* You never received any gift details at all after claiming

## Which problems Giftbit handles

Once a gift card has been issued to you, the card belongs to Giftbit's system and only they can look it up or reissue it. Go to them if:

* Your gift card code is not working at the retailer
* Your balance looks incorrect
* You need the card reissued or the details sent again

You can reach them through the help or support link on the gift card page you were taken to when you claimed.

That page is also where your gift card details live, so it is worth going back to it first.

## Before you contact either of us

Have these ready, whichever way you go:

* The email address the card was sent to
* The brand you chose
* Roughly when you claimed it
* What is going wrong, and the exact wording of any error

## If you are not sure who to ask

Ask us. If it turns out to be something only Giftbit can do, we will tell you and point you the right way rather than leaving you guessing.

Once you have claimed your gift and chosen your brand, the gift card itself is issued by our gift card partner, Giftbit. That means some problems are ours to fix and some are theirs, and knowing which is which will get you to an answer faster.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Which problems we can help with</h2>Come to GreetPool if:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">You cannot find the confirmation with your gift card details</li><li value="2" class="PlaygroundEditorTheme__listItem">You claimed the gift while signed in to the wrong account</li><li value="3" class="PlaygroundEditorTheme__listItem">You are not sure whether your gift was ever claimed</li><li value="4" class="PlaygroundEditorTheme__listItem">You want to know who sent the gift, or how much it was for</li><li value="5" class="PlaygroundEditorTheme__listItem">You never received any gift details at all after claiming</li></ul>Contact us through the chat widget on the site or email <a href="mailto:support@greetpool.com" class="PlaygroundEditorTheme__link">support@greetpool.com</a>.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Which problems Giftbit handles</h2>Once a gift card has been issued to you, the card belongs to Giftbit's system and only they can look it up or reissue it. Go to them if:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Your gift card code is not working at the retailer</li><li value="2" class="PlaygroundEditorTheme__listItem">Your balance looks wrong, or has been partly or fully spent unexpectedly</li><li value="3" class="PlaygroundEditorTheme__listItem">The retailer is rejecting the card</li><li value="4" class="PlaygroundEditorTheme__listItem">You chose the wrong brand and want it changed</li><li value="5" class="PlaygroundEditorTheme__listItem">You need the card reissued or the details sent again</li></ul>You can reach them through the help or support link on the gift card page you were taken to when you claimed. That page is also where your gift card details live, so it is worth going back to it first.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Before you contact either of us</h2>Have these ready, whichever way you go:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">The email address the card was sent to</li><li value="2" class="PlaygroundEditorTheme__listItem">The brand you chose</li><li value="3" class="PlaygroundEditorTheme__listItem">Roughly when you claimed it</li><li value="4" class="PlaygroundEditorTheme__listItem">What is going wrong, and the exact wording of any error</li></ul><h2 class="PlaygroundEditorTheme__h2" dir="ltr">If you are not sure who to ask</h2>Ask us. If it turns out to be something only Giftbit can do, we will tell you and point you the right way rather than leaving you guessing.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Not claimed it yet?</h2>If you have not managed to claim your gift in the first place, this is not the article you need. See the related troubleshooting article below.

Problems using a gift card you already claimed

Quick fixes if something doesn't work as expected

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