Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

How to handle card signing issues for group ecard

Firstly, check if you are on the right page to sign the card.

The card signing page should look like this with an active timer to indicate the time left before the card is delivered.

![Card Signing Page](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media)

After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card.

If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support.

* Refresh the browser
* Try using a different browser (preferably the latest chrome/firefox)
* Try using a different device

Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

Why am I not able to sign the group ecard?

Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

I am not able to sign the group ecard?

Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

Not able to sign the group ecard?

Cannot sign the group ecard? or others are not able to sign the card?

Quick fixes if something doesn't work as expected

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