<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Cannot sign the group ecard?</h1>If you're unable to sign a group ecard, here are the most common causes and how to fix each one.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">The card has already been delivered</h2>Once the delivery date and time passes, the card locks automatically and signing is no longer possible.Fix: Ask the card creator to reopen the card from their dashboard. Reopening restores signing access for everyone.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">You don't have a signing link</h2>To sign a card, you need the signing link shared by the card creator. The signing page shows the card preview along with the option to add your message.Fix: Ask the card creator to resend the invite link.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">You're viewing the card, not signing it</h2>If you're on the recipient preview link (the link sent to the recipient when the card is delivered), you'll see a read-only view. The signing option only appears on the signing link shared by the creator.Fix: Ask the card creator to send you the correct signing link.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">You signed as a guest and switched browsers or devices</h2>If you added your message without logging in, your editing access is tied to that specific browser session. Switching to a different browser or device means the editor won't recognise you, so you can't access or edit your message.Fix: Return to the same browser and device you used to sign originally.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Browser or loading issue</h2>Occasionally a browser or network issue can prevent the editor from loading properly.Try the following in order:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the page</li><li value="2" class="PlaygroundEditorTheme__listItem">Clear your browser cache and try again</li><li value="3" class="PlaygroundEditorTheme__listItem">Try a different browser (Chrome or Firefox recommended)</li><li value="4" class="PlaygroundEditorTheme__listItem">Try a different device or network connection</li></ol><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Still can't sign?</h2>Ask the card creator to check whether the card is still open for signing from their dashboard. If the issue continues, contact our support team.

How to handle card signing issues for group ecard

# Cannot sign the group ecard?

If you're unable to sign a group ecard, here are the most common causes and how to fix each one.

## The card has already been delivered

Once the delivery date and time passes, the card locks automatically and signing is no longer possible.

Fix: Ask the card creator to reopen the card from their dashboard. Reopening restores signing access for everyone.

## You don't have a signing link

To sign a card, you need the signing link shared by the card creator. The signing page shows the card preview along with the option to add your message.

Fix: Ask the card creator to resend the invite link.

## You're viewing the card, not signing it

If you're on the recipient preview link (the link sent to the recipient when the card is delivered), you'll see a read-only view. The signing option only appears on the signing link shared by the creator.

Fix: Ask the card creator to send you the correct signing link.

## You signed as a guest and switched browsers or devices

If you added your message without logging in, your editing access is tied to that specific browser session. Switching to a different browser or device means the editor won't recognise you, so you can't access or edit your message.

Fix: Return to the same browser and device you used to sign originally.

## Browser or loading issue

Occasionally a browser or network issue can prevent the editor from loading properly.

Try the following in order:

1. Refresh the page
2. Clear your browser cache and try again
3. Try a different browser (Chrome or Firefox recommended)
4. Try a different device or network connection

## Still can't sign?

Ask the card creator to check whether the card is still open for signing from their dashboard. If the issue continues, contact our support team.

Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

Why am I not able to sign the group ecard?

Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

I am not able to sign the group ecard?

Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

Not able to sign the group ecard?

Firstly, check if you are on the right page to sign the card.The card signing page should look like this with an active timer to indicate the time left before the card is delivered. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/c12370_scrnli_3_23_2024_6-59-57-pm.1712123017046.png?alt=media" alt="Card Signing Page" width="inherit" height="inherit">After the timer is complete, the card signing page will automatically redirect you to the card-delivered page and you will not be able to sign the card. If you'd still like to sign the card after it has been delivered, please request the card creator to 'reopen' the card. If you do see this screen, and are unable to write anything in the message box, please try the below-mentioned steps first, still if the issue sustains contact support. <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the browser</li><li value="2" class="PlaygroundEditorTheme__listItem">Try using a different browser (preferably the latest chrome/firefox)</li><li value="3" class="PlaygroundEditorTheme__listItem">Try using a different device</li></ul>

Cannot sign the group ecard? or others are not able to sign the card?

<h1 class="PlaygroundEditorTheme__h1" dir="ltr">Cannot sign the group ecard?</h1>If you're unable to sign a group ecard, here are the most common causes and how to fix each one.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">The card has already been delivered</h2>Once the delivery date and time passes, the card locks automatically and signing is no longer possible.Fix: Ask the card creator to reopen the card from their dashboard. Reopening restores signing access for everyone.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">You don't have a signing link</h2>To sign a card, you need the signing link shared by the card creator. The signing page shows the card preview along with the option to add your message.Fix: Ask the card creator to resend the invite link.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">You're viewing the card, not signing it</h2>If you're on the recipient preview link (the link sent to the recipient when the card is delivered), you'll see a read-only view. The signing option only appears on the signing link shared by the creator.Fix: Ask the card creator to send you the correct signing link.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">You signed as a guest and switched browsers or devices</h2>If you added your message without logging in, your editing access is tied to that specific browser session. Switching to a different browser or device means the editor won't recognise you, so you can't access or edit your message.Fix: Return to the same browser and device you used to sign originally.<h2 class="PlaygroundEditorTheme__h2" dir="ltr">Browser or loading issue</h2>Occasionally a browser or network issue can prevent the editor from loading properly.Try the following in order:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Refresh the page</li><li value="2" class="PlaygroundEditorTheme__listItem">Clear your browser cache and try again</li><li value="3" class="PlaygroundEditorTheme__listItem">Try a different browser (Chrome or Firefox recommended)</li><li value="4" class="PlaygroundEditorTheme__listItem">Try a different device or network connection</li></ol><h2 class="PlaygroundEditorTheme__h2" dir="ltr">Still can't sign?</h2>Ask the card creator to check whether the card is still open for signing from their dashboard. If the issue continues, contact our support team.

Quick fixes if something doesn't work as expected

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