Please double-check the email address of the recipient. If you realize that the recipient’s email address is incorrect, you may<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem"><a href="https://help.greetpool.com/articles/how-to-edit-the-group-ecard-after-it-has-been-delivered-c12370-07e3e" rel="noreferrer" class="PlaygroundEditorTheme__link">Reopen the ecard</a></li><li value="2" class="PlaygroundEditorTheme__listItem">Fix the recipient’s email</li><li value="3" class="PlaygroundEditorTheme__listItem">Reschedule ecard delivery to another slot</li></ol>The card will be sent again at the new time. There are no charges for reopening and sending the card. If the recipient’s email address is correct and still the ecard has not been received, you may want to request them to check their folder of spam, social, and promotions or change the recipient’s email address. Sometimes, the work emails have an office administrator system, wherein they filter or delay certain external emails. Hence using personal email addresses (Like Gmail, Yahoo, Outlook, etc) can work. If none of these steps help, reach out to our support team.

What to do if recipient has not received group ecard

Please double-check the email address of the recipient. If you realize that the recipient’s email address is incorrect, you may

1. [Reopen the ecard](https://help.greetpool.com/articles/how-to-edit-the-group-ecard-after-it-has-been-delivered-c12370-07e3e)
2. Fix the recipient’s email
3. Reschedule ecard delivery to another slot

The card will be sent again at the new time. There are no charges for reopening and sending the card.

If the recipient’s email address is correct and still the ecard has not been received, you may want to request them to check their folder of spam, social, and promotions or change the recipient’s email address.

Sometimes, the work emails have an office administrator system, wherein they filter or delay certain external emails. Hence using personal email addresses (Like Gmail, Yahoo, Outlook, etc) can work.

If none of these steps help, reach out to our support team.

Recipient has not received the group ecard purchased?

Quick fixes if something doesn't work as expected

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